If you live in the Continental United States (excluding AK/HI), all products offered on our Web Site are FREE of shipping charges on purchases of $50.00 or more. For orders that are under $50.00 a $8.50 charge will apply to your order. For those of you who are outside the 48 contiguous state, we calculate shipping cost on an individual basis. Please call (888) 366-5997 for your shipping quote. On all “Quick Ship” items ordered before 1:00 PM EST, every effort will be made to ship the same day. Orders placed on Saturday and Sunday will be shipped on Monday. Some of our linen and padded rail products come directly from the manufacturer; please allow 2- 4 weeks for delivery. We accept Master Card, Visa, Discover, American Express or Certified check. Residents of Virginia will pay 5% sales tax at checkout. Thank you for visiting Waterbedland.
Because of the size and weight, some of our larger items (i.e., Soft Side Waterbeds and Wood Frame Waterbeds) we use several carriers to get your purchase to you. The shipping cost is included however, there are certain rural areas that would incur an additional cost. Should you live in one of these areas, please call us at 888-366-5997 for an additional cost quote. Expect 3-4 weeks for delivery. There are substantial cost to shipping freight. Any cancellation after your purchase has left our location will incur the full cost of shipping against the cost of your purchase. Please keep this in mind when making your selections.
This will be short. We will NOT sell, barter, trade your private information to anyone. Rest assured that the information you give us is for the sole purpose of serving you as a Waterbedland customer.
Credit Card Info : So that your personal and credit card information is safe, we use 128bit encryption to process your order. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of web sites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Credit card information is only stored long enough to process your order and then deleted.
Scan Alert: ScanAlert’s HACKER SAFE certification is the only security scanning technology recognized to meet both the U.S. government’s benchmark FBI/SANS security test and the security standards of all major credit card companies – including VisaT CISP and AIS, MasterCardT SDP, American ExpressT CID, and Discover CardT DISC security audits.
We are proud our security technology has been chosen to protect Marines.com, currently one of the most attacked web sites in the world, as well as over 60,000 e-commerce web sites in more that 30 countries around the world.
At Waterbedland your satisfaction is our top priority. We promise to offer only high quality products from respected manufacturers. However, no manufacturer is perfect, so rest assured that if you receive an item that is defective, we will repair or replace it through the manufacturer’s warranty. See below for our policies on all products we offer on the Internet.
We spend a third of our lives sleeping. The water mattress you choose is of great importance to the quality of your life. Knowing these facts Waterbedland offers our “30 Night Sleep Satisfaction Guarantee.” If you’re not satisfied with your water mattress purchase from Waterbedland we’ll exchange it within 30 days from the date of purchase. See below for our policy on exchanges and “30 Night Sleep Satisfaction Guarantee.”
30 Night Sound Sleep Policy “Exchanges”
We want to insure your satisfaction. However, we understand that no bed or mattress is a perfect fit for everyone. In cases of exchanges or “30 Night Sleep Satisfaction Guarantee,” the customer will be responsible for any shipping charges to and from our store. Waterbedland cannot except any exchanges of opened merchandise, with the exception of a mattress exchanged under our “30 Night Sound Sleep Satisfaction Guarantee.” Under the “30 Night Sleep Satisfaction Guarantee” your mattress may only be exchanged for one of equal or greater value. A RMA number (Return Merchandise Authorization) is required. No exchange will be made without a RMA number. When calling for your RMA number, please have your receipt available. Call toll free 1-888-366-5997. Thank you for your trust in Waterbedland.
30 Night Sound Sleep Policy “Return”
Our “30 Night Sound Sleep Guarantee” applies only to our Soft Side beds, Strobel Supple Pedic beds, and our Hard Side Waterbeds. We understand that purchasing one of our Soft Side Beds over the internet has a certain level of mystery. Since you don’t have the privilege of visiting our showroom and “test resting,” we give you “30 Nights” to try your new bed in the comfort of your own home. In the event that you should choose to return your bed, please note the following. Keep all packing cartons for the 30 days. All items must be returned in their original cartons and in like new condition. You will receive a full refund less all shipping cost to your home and returning to our store. When calling for your RMA number, please have your receipt available. We will arrange the pick up of your return with our shipping company. Once we receive your return, it is checked for contents and condition. We do reserve the right to add additional charges should your return be missing parts or in less than new condition. You will receive your refund in 5-7 days and all receipts are mailed to you. Call toll free 1-888-366-5997. Thank you for your trust in Waterbedland.
All sales are final on heaters, liners, care products, padded rails, sheets, comforters, and mattress covers. Please choose carefully. We will cheerfully exchange any unopened product. Shipping charges on exchanges will be the customer’s responsibility and a 15% restocking fee will apply.
We are located in Virginia thus any item that is shipped to Virginia is subject to 6% sales tax.
4196 Merchant Plz. Suite 613
Woodbridge, Va. 22192
Hours of Operation: (Monday – Friday 10-6 EST)( Saturday 10-5 EST)(Sunday – Closed)(Online 24 Hours)